Handmade 925 Sterling Silver Heart Pendant Crystal.
• Crystal Color: Medium Vitrail Crystal 14mm 6228.
• Length: 16" long pendant.
• Chain: Thin Rolo 925 Sterling Silver chain and Findings.
• Made with Swarovski .
• Helpful tips for proper care: To avoid damaging or dulling Costume Jewelry, do not use jewelry cleaner or soak the jewelry in water. When dressing, I would recommend that you put jewelry on last in order to avoid the damaging effects of hair spray and/or perfume.
• All costume jewelry need special treatment, therefore handle with care and avoid water, shampoo or perfume
•Shipments To USA usually take 9-18 business days, most of the time is less than that but sometimes a delay might happen due to Customs Clearance.
• NOTE: If you need your order asap please choose DHL Express at checkout!
• Shipments to Europe 6-12 days
and 9-25 days for Australia and the Rest of The World.
***Registered Post International, a signature will be obtained when the item is delivered so there is proof that shipment has being collected.
• Shipments will depart via Registered Mail Service and tracking number will be provided.
• INTERNATIONAL ORDERS •
Transit times can vary GREATLY. Occasionally packages can be substantially delayed if held up at customs. We don't have any control over your country's customs officials, so please understand the risk of delay. This isn't common, but it happens occasionally.
CUSTOMS / DUTY CHARGES:
We have no control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that we have no control over how your country charges duty. These are NOT extra shipping charges. So please find out about your country’s customs and duty policies if you’re concerned.
• Packages that are not delivered on Estimation Dates due to Postal delays we are not held responsible.
No Estimation Dates for International orders due to Customs Checking.
• I ship to the address provided upon checkout on Etsy if you have a different address please let me know. If you provide incorrect address on Etsy, then you are responsible for the lost package!
•In some rare cases where items delay for over a month its customers responsibility to check with local postal services providing tracking number to get their items.
In any case I will do my best to help!
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Please contact me if you have any problems with your order.
REFUNDS & RETURNS
We can’t offer you a refund, ONLY Exchanges, but if you have a problem with your order I will be happy to assist you.
To be eligible for an Exchange your item must be returned for Exchange unused and in the same condition that you received it.
It must also be in the original packaging.
All of ByParisie Jewelry are "Made to Order" goods which can not be fully refunded as provided by applicable EU law.
Once your item is received and inspected, we will send you an ex change. We will email you to notify you that we have received your returned item and proceed with the Exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
• LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
All prices and specifications are subject to change without prior notice. All typographical errors are subject to correction.
• TIPS FOR STORING YOUR COSTUME JEWELRY •
• The best way to store jewelry is to place each piece in its own plastic bag to prevent oxidation.
• You may also safely store your jewels in a closed jewelry box.
•Be mindful of delicate pieces with intricate finish detail, which should be stored flat to prevent bent or broken connectors and scratched crystals.
I believe in good customer service... I will do my best so my customers will feel satisfied and happy. I can reassure you that I will assist to any problems you might have:)
• Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
•Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
• Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
• Data Retention
• Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
• Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.
- I describe these rights below:
-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• How to Contact Me
For purposes of EU data protection law, I, Paraskevi Kommata, am the data controller of your personal information.
♦If you have any questions or concerns, you may contact me at email@example.com
♦Alternately, you may mail me at:
Paraskevi Kommata, Agiou Neofitou 28, Archagelos-Lakatamia, Nicosia - Cyprus - Europe.
• Storing plated jewelry •
Avoid storing your jewelry in moist environments, like your bathroom. It is best to store them in dry and shady places like a drawer, or a jewelry box where they are not exposed to the open air or moisture as these can cause the jewelry to change color (oxidation), darken or fade out. Storing them correctly will lengthen their life span and assure your jewelry lasts longer.
• Wearing plated jewelry •
If you intend on wearing Gold Plated Jewelry without removing it, it's best to buy really good quality so that do not fade easily as plating finishes may wear off by direct contact with the skin if wearing it for a prolonged time.
Custom Personalized orders are not refundable.
• European Union •
Effective July 1, 2021, EU member states will collect value added tax (VAT) for all goods entering the EU. The VAT ranges from 17% to 27% depending on the EU member state, not including any applicable duties or fees.
Please Note: VAT, duties, and fees will be paid during the checkout process, or at some point afterwards. In addition, if VAT is not paid at checkout, these added costs may exceed the merchandise’s value.
• Metals that leave a green color on skin •
This can be a common occurrence for some people, and can happen with ANY metal (even with solid sterling). It does NOT mean the metal is not quality. It is a harmless effect common with Sterling Silver and other metals. Please read this helpful article about why this happens and what you can do to avoid this:
All of ByParisie Jewelry are Made to Order goods which in this case can not be refunded that is also for European Customers as EU law States for Custom or Made to order items.
REFUNDS are only offered for defective, damaged or lost items (upon investigation by the post office). Photos for defective items need to be included for proof.
Lost or really late packages ( 6 weeks) would be liable for Refund, Partial Refund or Replacement after discussion with the customer.
Estimated shipping and the dispatch date are shown at the time of purchase.
If you have any problem with your order I will be happy to discuss it and find a solution🙂
Exhanges are welcome within 7 days of delivery.